Welcome to Astrocharcha.com ("we", "us", "our"), your premier destination for astrological consulting, advice, pooja, and religious ceremony services. Our commitment is to offer you personalised experiences that resonate with your spiritual and astrological journey.

Collection of Information

To deliver personalised astrological consulting, pooja services, and advice, we collect the following types of information:

1. Personal Identification Information: 

Name, date of birth, time of birth, location of birth, and contact details (including email address and phone number).

1. Payment Information:

Credit/debit card details, billing address, and transaction history for services purchased or accessed on our platform.

1. Service-specific Information: 

Details pertinent to performing poojas and religious ceremonies, including but not limited to, astrological charts, preferred dates, and times for ceremonies, and any specific requests related to the ceremonies.

1. Technical Data: 

Cookies, IP address, browser type, and usage data to improve service delivery and user experience. This information is considered non-personal in nature if it does not identify a specific end user. Such information is collected when a user visits our site, and may include, without limitation, the following:

• URL (Uniform Resource Locator) of the previous website visited by a user before visiting this website or the URL of the website a user visits after visiting our Website.
• Internet service provider / IP Address / Telecom service provider.
• Type of Browser used to access our site
• Geographical Location

This non-personally identifiable information is used by us for various purposes including but not limited to troubleshooting connection problems, administering our site, analysing trends, gathering demographic information about visitors to our site as a whole, tracking average length of time spent on our site and pages viewed during a visit compliance with applicable law enforcement requests and cooperating with law enforcement authorities investigating alleged unlawful activities etc.

We use this information to improve our site's content and performance. We might share it with Third Party Service providers or Third Party Advertisers who help us measure overall effectiveness of online advertising programming on our sites for other legitimate business reasons required by law.

THE USER REPRESENTS AND WARRANTS THAT ANY INFORMATION PROVIDED TO US IS TRUE ACCURATE CURRENT UPDATED IN ALL RESPECTS. THE WEBSITE AND ITS ENTITIES SHALL NOT BE LIABLE FOR ANY CLAIM ARISING OUT OF RELIANCE ON SUCH INFORMATION BY US OR OUR AFFILIATES AGENTS THIRD PARTIES ACTING UNDER CONTRACT WITH EITHER PARTY. YOU WILL INDEMNIFY HOLD HARMLESS AGAINST ANY DAMAGES, COSTS, LOSSES ARISING FROM YOUR BREACH OF ANY PROVISION HEREOF.

Use of Information

The information collected is used to:

• Provide, personalise, and improve our services.
• Process transactions and send related information, including booking confirmations and invoices.
• Communicate with you, respond to your inquiries, and offer customer support.
• Comply with legal obligations and protect against legal liabilities.

Sharing of Information

We do not sell, trade, or rent your personal identification information. However, we may share your information with

Service Providers

We share information with trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Legal Requirements

We may disclose your information when we believe disclosure is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

With Consent 

Apart from the above scenarios, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Data Security

We adopt appropriate data collection, storage, processing practices, and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our site.

Data Retention

We retain your personal information for as long as it is necessary to provide you with our services and for our legitimate and essential business purposes, such as maintaining the performance of our services, making data-driven business decisions, complying with our legal obligations, and resolving disputes.

Rights of Users

Users residing in India have the right to access the personal information we hold about them and to ask that their personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided on our website.

Children’s Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE ANY OF THE SERVICE PROVIDED BY THE WEBSITE AT ANY TIME OR IN ANY MANNER. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

Third-Party Websites

Our website may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms of service of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products, or services.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

https://astrocharcha.com/contact-us 

Email: info@astrocharcha.com 

Address: B53, First Floor, Jeewan Park, Uttam Nagar, Delhi 110059.

This document was last updated on 14 April 2024.

Grievance Officer

Grievance Officer Name: Archana Gupta

Tel: +919717485826

Email: info@astrocharcha.com 

The above officer has been appointed in accordance with Information Technology Act 2000 and rules made there under. The Officer can be contacted if there are any discrepancies found on the website or there is any breach of Terms of Use, Privacy Policy or other policies or any other complaints or concerns.